Customer Service

/Customer Service
Customer Service 2017-02-14T20:45:11+00:00

Creating a lasting impression

Learn valuable skills which can be applied to hundreds of job roles across many different sectors.

Some of us flourish in customer facing roles and in a challenging environment it is essential those people are equipped with excellent training and a sound knowledge of legislations and company policies. We can work with potential candidates using your company policies along with key government requirements relating to dealing with customers to instil outstanding customer service. Our range of customer Service qualification and highly experienced delivery team will take candidates through their qualification within their own workplace in a timescale suitable to everyone involved.

Our Customer Service qualifications:

Level 3 Apprenticeship in Customer Service

Level 3 Customer Service qualification is an excellent way of demonstrating your ability to monitor levels of the service your company provide to customers, in essence you would produce analysed and interpreted data gathered from customers to recommend improvements to your company. The qualification presents opportunities to champion customer service and build effective customer service standards

Therefore this qualification would suit the following groups of people:

  • Customer Service Supervisor
  • Customer Relationship Manager
  • Customer Service Team Leader
  • Client Services Officer
  • Events Coordinator
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Level 2 Apprenticeship in Customer Service

Level 2 Customer Service will help you develop confidence and is a key employability skill that all employers now expect when recruiting personnel. Our qualifications teach you the skills to provide excellent Customer Service and can be applied to hundreds of job roles across many different sectors. Most Customer Service apprentices work in retail, finance, call centres, hospitality or sport and recreation.

This qualification will centre on the variety of ways of dealing with customers, either face to face, in writing and by telephone. You will show how to resolve customer problems or improve customer relations by promoting the products and services of your employer, collecting customer feedback and evaluating responses.

Some areas covered include:

  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and exceed customer expectations
  • Deliver customer service to challenging customers
  • Develop Customer Relationships
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Regular contact with staff

Supportive structure

Experienced assessors

Highly reputable

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